Operations Manager

Job Title: Operations Manager

Location: Melbourne, Australia

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Position Summary

The Operations Manager is the driving force for the day-to-day operations with the direct management of customer service, fitment service and the warehouse. The operations manager will provide strategic and operational guidance for safe and cost-effective operations, meeting company goals and expectations.

Key Responsibilities

• Oversee and enhance the operational systems, processes, and policies in support of the organization’s mission—specifically, support better management reporting, information flow and business processes.
• Manage and increase the effectiveness and efficiency of Customer Service, Fitment Service, and Warehouse through improvements to each team as well as coordination and communication between support and business functions.
• Play a significant role in long-term planning, including initiatives geared toward operational excellence.
• Act as a change agent to ensure lean processes are deployed in improvements.
• Manage staffing, development, and performance management for operations staff while leading, motivating, and developing the team.
• Responsible for facility management and contact person for landlord, cleaning, IT and company fleet.

Reporting Structure

This position will report to the Managing Director.

QUALIFICATIONS AND REQUIREMENTS

Education and Experience

• Bachelor's degree in Business Administration, Operations Management, or related field is required; automotive industry certifications are preferred.
• 5+ years of experience in operations management and leading teams within the automotive or related industries is required.

Travel

Occasional travel may be required.

COMPETENCIES

• Strong leadership abilities to guide and motivate the team effectively.
• Ability to develop and implement strategic plans to improve operational efficiency and meet organizational objectives.
• Excellent communication skills, adept at interfacing with both internal teams and external stakeholders.
• Problem-solving acumen, able to manage issues strategically, positively, and effectively.
• Skilled in change management, effectively communicating changes, addressing resistance, and facilitating the transition to new processes or systems.

This job description is not exhaustive and may be subject to modifications or additional tasks as required by the business needs. The employee is expected to undertake other duties and responsibilities as assigned.

About Mountain Top

Mountain Top is an industry leading supplier of retractable tonneau covers and other truck bed accessories and a proud part of the RealTruck family. RealTruck is a premier manufacturer and digital destination of accessories for truck, Jeep®, Bronco® and off-road enthusiasts around the world. Globally headquartered in Ann Arbor, Michigan, Real Truck’s 5,000+ associates operate from 72 facilities across four continents. RealTruck’s industry leading product portfolio, which includes the Husky Liners total vehicle protection brand, boasts over 850 patents and pending applications. The company’s omni-channel retail approach delivers a seamless consumer experience online at RealTruck.com, as well as through its 12,000+ dealer network and automotive (OEM) partnerships.

For more information, visit www.realtruck.com and www.mountaintop.com.au.