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Cancellation Policy

Life's unpredictable, and we get that. If you have to cancel your appointment, we urge you to contact Mountain Top Customer Service at (03) 9791 9303 as soon as possible.

Below, you'll find our cancellation fee structure.

Cancellation FAQ

How can I cancel my installation?

For cancellations, reach out to our Customer Support at (03) 9791 9303.

What happens if Mountain Top Australia changes or cancels my installation and I decline the new date?

You will be eligible for a full refund.

What is the refund amount if I cancel?

Your refund amount will depend on how far in advance of your installation you cancel. Please view the chart above to determine your refund eligibility.

What is the deadline for cancelling?

You can cancel at any point, but the refund you receive depends on when you cancel relative to your scheduled installation. The table above outlines refund amounts based on cancellation timing.

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